Everything you need torun & grow your pawnshop
PawnMate is cloud-based pawnshop software combining point of sale, inventory, marketing, eCommerce connections, and on-demand reporting. Confirm the modules and integrations included in your store's quote.
Faster Checkout. Eliminate Repetitive Tasks.
Unlock the true potential of multi-transactions on a single screen.
Multi-Transaction Screen
Process pawns, buys, sells, renewals, and layaways all from one powerful screen. No switching between views.
Faster Checkout
Reduce repetitive tasks with connected workflows for the transactions your staff handle every day.
Inventory Management
Track items from intake to sale with barcode scanning and categorization, plus optional RFID inventory tools. AI market values are available now to support staff pricing decisions; additional AI data insights are coming soon.
Payment Processing
Integrated with Propelr Pay for seamless card-present and card-not-present payment processing, in-store and online.
Understand your fees and funding with our free Secrets of Payment Processing for Pawnshops guide.
Compliance & Reporting
Police reporting via LeadsOnline, forms, and hold period management support your staff. Confirm local requirements, configuration, and submitted records.
Secure Cloud Platform
Cloud-based access on IBM Cloud infrastructure. Ask the team about security controls, backup arrangements, and service terms.
Current on-demand reports are separate from upcoming AI reporting insights. AI market values support item evaluation now; staff set final prices and pawn amounts. Additional data insights and Voice AI reminder calls are coming soon. See current and planned AI tools.
Feature descriptions are not a package-price promise. Ask for a written quote covering included modules, optional RFID hardware and tags, integration setup, payment fees, and any third-party account or service costs.
Go Completely Digital
- Digital Tickets
- Digital Signatures
- Digital Fingerprints
Send contracts directly to customers by email or text message. Replace paper contracts and receipts to eliminate printing costs and free up storage space.
Go paperless where permitted by local requirements.
Going Paperless: Common Questions
- What hardware do I need for digital signatures and fingerprints?
- Use Topaz Signature Pads for digital signatures and the Secur Gen Hamster Pro for digital fingerprints.
- How do customers receive and access their contracts?
- Customers receive a link to their ticket by email or text message. They open that link to access the ticket.
- How long are digital records retained?
- Digital records are retained indefinitely.
- Can my shop export its records?
- You can export your full SQL database at any time.
Paperless workflows do not replace your responsibility to meet applicable local signature, fingerprint, and recordkeeping requirements.
Acquire New Customers. Grow Your Pawn Balance.
Connect with customers through messaging and loyalty tools. Review the documented loyalty outcomes, methods, and limitations in our customer case studies.
Chatbot Assistant
AI-powered assistant that helps with blogs, Facebook and Instagram ads, customer review responses and more.
Custom SMS Templates
Create templates for promotions, incentives, thank you messages, and review requests.
eCommerce Direct SMS
Send product links directly to customers when they call to inquire about products. Easy online purchasing.
Email Marketing Blasts
Custom email lists and crafted messages for promotions, announcements, and customer engagement.
SMS Marketing Blasts
Reach customers instantly with SMS campaigns for promotions, announcements, and special offers.
Demographics Targeting
Understand customer demographics and send targeted messages by age, gender, occupation, and more.
Two-Way SMS
Customers text in with images for review. Build your customer base and re-market to them.
Automated Post-Transaction SMS
Automate messages after pawns, buys, renewals, retail, layaway, and online purchases.
Automated Want & Pull Lists
Auto-notify customers about items they want. VIP pull lists for new showroom inventory.
Loyalty & Repeat Business
Reward loyal customers, strengthen relationships, and give people a reason to come back.
Customer Review Funnel
Automate the review process. Get notified of unhappy customers before they leave negative reviews.
Loyalty Points Program
Reward customers with loyalty points for discounts and perks. Build a program that fits your store; repeat business is not guaranteed.
Customer Relationship
Build deep customer connections through personalized communication and targeted engagement strategies.
Read the loyalty analyses for USA Pawn's Golden Nuggets and Big Dog Pawn & Jewelry. Observational results may vary by store.
Run Your FFL Without the Paper Chase.
From e4473 to your digital bound book, PawnMate handles firearms paperwork electronically - built to support ATF compliance at every step.
Electronic 4473 (e4473)
Complete ATF Form 4473 digitally at the counter. Staff must verify entries and follow applicable completion and retention requirements.
Integrated eNICS Check
Integrated electronic background-check workflows. Confirm the applicable NICS or state process and account requirements for your location.
3310 Multiple Handgun Form
Generate ATF Form 3310.4 for multiple handgun transactions. Staff must verify when reporting applies and complete the required submissions.
Digital Gun Log (A&D Book)
A digital Acquisition & Disposition bound book connected to firearm transactions. Staff remain responsible for timely, accurate records and review.
Built for ATF Compliance
Firearms workflows designed to support ATF compliance from intake to transfer, backed by the same automated reporting you use for pawn.
4473cloud.com Integration
Connect with 4473cloud.com for secure cloud-based 4473 storage and retrieval - your forms, protected and searchable.
Sell More Stuff Faster. In-Store & Online.
Post inventory to connected online channels. Confirm platform availability, account requirements, and any channel or integration fees before choosing your setup.
eBay
List and sell inventory on eBay marketplace
Facebook Shopping
Sync products to Facebook & Marketplace
Google Shopping
Reach customers through Google product ads
GunBroker
Specialized firearms marketplace integration
Guns.com
Firearms marketplace integration
Quality Gold
Jewelry product feed integration
Davidson's
Firearms distributor product feed
RSR Group
Firearms distributor integration
4473cloud.com
Cloud-based 4473 storage & retrieval
Custom eCommerce
Your own branded online store
Fraud Protection Insurance
Confirm provider, eligibility, limits, exclusions, and cost before relying on coverage
Time is Money. Manage Both.
On-demand reporting and accounting connections support your back office today. Upcoming AI reporting insights are a separate capability; confirm supported accounting versions and setup requirements with the team.
QuickBooks
QuickBooks Online & Classic On-Premise
FreshBooks
Cloud accounting for small business
Xero
Online accounting software
Sage
Business management software