PawnMate Events · Loyalty webinar

Building Your Pawnshop’s Loyalty Program

With Bob McCullough from Pawn Gorillas

Join Bob McCullough from Pawn Gorillas for a live webinar on building your pawnshop’s loyalty program.

A closer look at loyalty.

What can a loyalty program mean for customer retention and lifetime value? Ahead of the webinar, explore these findings from USA Pawn and Big Dog Pawn & Jewelry’s customer case studies.

USA Pawn · Golden Nuggets

Still active at 11 months

Enrolled: 55.3%
Matched non-enrolled: 8.5%

Source: USA Pawn Golden Nuggets Loyalty Impact Analysis, prepared by Pawn Gorillas for PawnMate. Six Mississippi locations; data through August 31, 2026.

Read USA Pawn’s case study

Big Dog Pawn & Jewelry

Mean true lifetime value

Enrolled: $2,829
Matched non-enrolled: $581

Source: Pawn Gorillas Mastermind analysis of Big Dog Pawn & Jewelry loyalty data through September 1, 2026.

Read Big Dog’s case study

A conversation about customer loyalty

Bring your questions.
Save your seat.

Join Bob McCullough from Pawn Gorillas for Building Your Pawnshop’s Loyalty Program on Thursday, November 19, 2026, from 2 to 3 p.m. Eastern. Live on Zoom.

Once your registration is confirmed, Zoom will email your personal joining link.

Save my seat

Register here and Zoom will email your personal joining link once confirmed. All fields are required unless marked optional.