Privacy Policy
Effective Date: November 26, 2024

At PawnMate Inc., your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, website, and software.

1. Introduction

PawnMate Inc. (“we,” “us,” or “our”) is committed to protecting your personal information and ensuring transparency in how we handle your data. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (email address, phone number, address), and other identifiable data provided during account creation or transactions.
• Payment Information: Credit/debit card details or other payment information used during transactions.
• Technical Information: IP address, browser type, operating system, and usage data when you interact with our website or software.
• Communication Data: Emails, messages, or inquiries sent to our customer support team.

3. How We Use Your Information

Your information is used for:

• Providing, maintaining, and improving our services and software.
• Processing transactions and delivering requested services.
• Communicating updates, notifications, or marketing messages (with your consent).
• Ensuring compliance with legal and regulatory obligations.

4. Sharing and Disclosure of Information

We do not sell or share your personal information with third parties for marketing or unrelated purposes. Your information may be shared only in the following cases:

• Service Providers: To trusted third-party vendors who assist in delivering our services (e.g., payment processors).
• Legal Obligations: If required by law or to comply with legal processes.
• Business Transactions: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new entity.

5. Security Measures

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and regular audits of our systems.

6. Cookies and Tracking Technologies

Our website and software use cookies and similar technologies to enhance your experience and gather analytics on site usage.

• Essential Cookies: Enable core functionality of our website.
• Analytical Cookies: Help us understand user behavior to improve our services.

You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccuracies in your data.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal information, subject to legal and contractual obligations.

To exercise these rights, please contact us at help@pawnmate.com.

9. International Users

As a Canada-based company, we comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Users from other regions, including the European Union, may have additional rights under local regulations such as the General Data Protection Regulation (GDPR).

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated policy will be posted with a revised effective date. We encourage you to review this page regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

PawnMate Inc.
13300 Tecumseh Rd. East, Suite 368
Tecumseh, Ontario, Canada N8N 4R8
Tel: 866-241-8885
Email: help@pawnmate.com